IT Service
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For providing high level of work of any kinds of the Hardware-Software complexes used in a business environment, state sector and on the manufacture, one of defining components is the applied maintenance.
IT SERVICE Retail&Banking Company realizes system ITSM (IT Service Management) which allows to concentrate on requirements of the customer and his needs, on necessary parameters of the services given to the user.
The possessive organization of granting of services and presence in advance of stipulated in SLA (the Agreement on level of services) efficiency parameters completely corresponds to standards of series ISO 9000 (all-Union State Standard International Organization for Standardization 9000).
The process approach focuses attention of the Customer on achievement of the purposes of the organization, the analysis of the key indicators of efficiency, and also on resources spent on achievement of these purposes.
IT SERVICE Retail&Banking gives those levels of integrated services which are based on creation of such working conditions at which the probability of hardware-software complexes failure is minimal.
Our Service system is based on 10 basic processes:
- Process of incidents management
- Process of problems management
- Process of configuration management
- Process of changes management
- Process of releases management
- Process of services level management
- Process of power management
- Process of access management
- Process of non-stop work management
- Process of financial management
